FAQ

Ordering and Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are processed through secure, encrypted payment gateways to protect your financial information.

Is it safe to order from your website?

Absolutely. Our website uses SSL encryption technology to protect your personal and payment information. We never store your credit card details on our servers. All payments are processed through PCI-compliant payment processors.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 2 hours of placement. Please contact our support team immediately at support@hovumi.shop if you need to make changes. Once an order enters the processing stage, modifications are no longer possible.

Do you charge sales tax?

Sales tax is applied to orders shipping to states where we are required to collect tax. The tax amount will be calculated and displayed at checkout before you complete your purchase.

Shipping and Delivery

How long does delivery take?

Orders are processed within 1-2 business days. Standard shipping typically takes 5-10 business days, depending on your location. You will receive a tracking number via email once your order ships.

Do you offer free shipping?

We offer competitive flat-rate shipping on all orders. Shipping costs are calculated based on the size and weight of your items and your delivery location. The exact shipping cost will be shown at checkout.

Do you ship internationally?

Currently, we ship within the United States. We are working to expand our shipping capabilities to serve international customers in the future.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can also track your order using the Track Your Order page on our website by entering your order number and email address.

Product and Assembly

Do your products require assembly?

Most of our furniture items require some assembly. Each product comes with detailed assembly instructions, labeled hardware, and the necessary tools. Assembly typically takes 30-60 minutes depending on the item.

What if I am missing parts or hardware?

If you find that parts or hardware are missing from your package, please contact us within 7 days of delivery. We will send replacement parts at no additional cost.

What materials are your products made from?

Our furniture is crafted from a variety of materials including engineered wood, solid wood, powder-coated steel, and premium upholstery fabrics. Material details for each product are listed in the product description and specifications section.

Returns and Warranty

What is your return policy?

We offer a 30-day return policy on all items. Products must be unused and in their original packaging. Please visit our Returns and Exchanges page for full details on how to initiate a return.

Do your products come with a warranty?

Yes, all our products come with a 1-year manufacturer warranty against defects in materials and workmanship. This warranty does not cover damage from normal wear, misuse, or improper assembly.

Account and Privacy

Do I need to create an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and receive exclusive offers and updates.

How do you protect my personal information?

We take your privacy seriously. Your personal information is encrypted and stored securely. We never share or sell your data to third parties. Please review our Privacy Policy for complete details.